• School Relationship Manager (SRM)

    Job Locations US-MI-Farmington Hills
    Company
    Smile America Partners
    Job Type
    Full-Time
    Category
    Corporate
  • Overview

    Smile America Partners....The Nation’s Largest In-School Dental Program

     

    For over 20 years, Smile America Partners has been changing children's lives one small-smile at a time. Come join our team in our continuing efforts of providing dental care to children in need.

     

    We are currently looking to hire a School Relationship Manager (SRM) located in our Farmington Hills, MI office.   

     

    What we Offer:

    • Evenings, Weekends and Summers off!
    • Flexible work hours (M-F)
    • Excellent benefit packages
    • Competitive compensation 

     

    School Relationship Manager (SRM):

     

    Scope of Responsibilities:  
    Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need. 

     

    Reporting Relationships: 
    The School Relationship Manager (SRM) reports to the Operations Manager and forms a partnership with the Dental Team Manager, thereby establishing joint accountability for state performance.
        

    Essential Functions:

    • Works as a team with the Dental Team Manager to ensure successful visits and meet goals for state performance
    • Serves as the key liaison between the school and the dental teams

    Operational relationship management responsibilities include:

    • Serving as primary point of contact for all school interactions pre-visit and post-visit
    • Build and maintain strong relationships with contacts in schools (i.e., nurse, receptionist)
    • Maintain frequent communication and customer service excellence (i.e. handle inquiries/issues from the school and ensure they are satisfactorily resolved)
    • Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visits
    • Deploy Oral Health Educators to improve form return in collaboration with the Outreach Managers
    • Coordinate needs for automated patient / parent communications (e.g. PA announcements, robo calls, emails/texts, etc.)
    • Manage and compile visit lists and patient information for the school contacts and dental team
    • Coordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates
    • Maintain full schedule and make adjustments as needed based on participation/capacity
    • Schedule current and future visits
    • Review feedback from school contacts and elevate as appropriate
    • Maintain and update database
    • Jointly accountable for school performance with Dental Team Manager

    Skills and Experience:

    • Minimum 2 years’ experience in customer service
    • College degree preferred (not required) 
    • Great Communication skills (e.g. email, phone)
    • Team player with the ability to work collaboratively with others
    • Organized & Punctual 
    • Ability to multi-task & manage schedules
    • Critical thinker
    • Positive attitude

    Who We Are

    Smile America Partners is the nation's leading in-school dental program founded almost two decades ago by two moms, who happen to also be dentists. The founders saw a tremendous need among underserved school aged children who did not have easy access to dental care and who often suffered from poor oral hygiene, tooth decay, pain and associated medical problems. Knowing that many parents could not take their children to the dentist due to issues including time off from work and transportation challenges, they sought to bring the care to the need. Today, through its dental partners, Smile America Partners provides preventive and restorative care to approximately 500,000 children per year.

     

    Tooth decay is the most common, and preventable disease among children, more common than asthma. In fact, each year, over 51 million school hours are lost due to oral health related issues.

     

    Smile America Partners affiliates with state licensed dentists, hygienists and assistants who use state-of-the-art portable equipment to provide all services onsite, directly in the school or in a self-contained mobile dental facility on site at the school. If portable equipment is used, classrooms, auditoriums or other school venues are literally transformed into fully functional dental offices for the day. Our expertise, obtained through years of experience bringing mobile dental care to schools, as well as through our highly qualified staff, enables us to bring exceptional care with minimal disruption to the normal school routine.

     

    Smile America Partners is currently active in 20 states and has ongoing strategic partnerships with over 8,000 school districts, including 21 of the 25 largest school districts in the country.

     

    Given the ongoing lack of access for many underserved children across the country, our services are in great demand and we are always looking for caring, compassionate professionals to join our team and play their part in making a difference in the lives of today's underserved children.

     

    Rewarding Work. Competitive Compensation. Smile America Partners.

     

    Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

     

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