The nation’s largest in-school dental program is looking for full-time call center professionals to work as a School Relationship Manager (SRM) in our Farmington Hills, MI office. For almost 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.
Scope of Responsibilities
Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need.
The School Relationship Manager (SRM) reports to the Operations Manager and forms a partnership with the Dental Team Manager, thereby establishing joint accountability for state performance.
Operational relationship management responsibilities include:
Skills and Experience
General Working Conditions:
This position entails sitting for long periods of time at a computer. While performing duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files and other office equipment as deemed necessary. This position requires the ability to review detailed documents, processing data entry, and read computer screens simultaneously. The employee will occasionally lift and/or move up to 15 pounds. The work environment requires appropriate interaction with others. The noise level in the work environments is moderate.
Smile America Partners is the nation's leading in-school dental program founded almost two decades ago by two moms, who happen to also be dentists. The founders saw a tremendous need among underserved school aged children who did not have easy access to dental care and who often suffered from poor oral hygiene, tooth decay, pain and associated medical problems. Knowing that many parents could not take their children to the dentist due to issues including time off from work and transportation challenges, they sought to bring the care to the need. Today, through its dental partners, Smile America Partners provides preventive and restorative care to approximately 500,000 children per year.
Tooth decay is the most common, and preventable disease among children, more common than asthma. In fact, each year, over 51 million school hours are lost due to oral health related issues.
Smile America Partners affiliates with state licensed dentists, hygienists and assistants who use state-of-the-art portable equipment to provide all services onsite, directly in the school or in a self-contained mobile dental facility on site at the school. If portable equipment is used, classrooms, auditoriums or other school venues are literally transformed into fully functional dental offices for the day. Our expertise, obtained through years of experience bringing mobile dental care to schools, as well as through our highly qualified staff, enables us to bring exceptional care with minimal disruption to the normal school routine.
Smile America Partners is currently active in 20 states and has ongoing strategic partnerships with over 8,000 school districts, including 21 of the 25 largest school districts in the country.
Given the ongoing lack of access for many underserved children across the country, our services are in great demand and we are always looking for caring, compassionate professionals to join our team and play their part in making a difference in the lives of today's underserved children.
Rewarding Work. Competitive Compensation. Smile America Partners.
Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.